- Wealth Accumulation;
- Wealth & Asset Protection;
- Retirement Planning;
- Estate Planning;
- Social Security;
- Debt Management;
- Basic Deposit Products;
- Non-basic Deposit Products;
- Non-cash Payment Products;
- Derivatives;
- Government Debentures, Stocks or Bonds;
- Life Products – Investment Life Insurance Products (including funeral bonds, endowment policies, allocated pensions and annuities);
- Life Products – Life Risk Insurance Products (including term life, total and permanent disability, trauma and income protection);
- Managed Investments Schemes, including Investor Directed Portfolio Services (IDPS);
- Retirement Savings Account Products;
- Securities; and
- Superannuation.
How we charge for our services?
| Initial consultation | Free of charge. | ||||||||||
| Advice preparation | The Client Data Questionnaire (CDQ) appointment has a cost of $550 to $2,200 (GST inclusive) for a 3-4 hour data collection appointment with an adviser. This amount may vary depending on certain circumstances. |
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| Initial Plan Preparation Fees |
The Plan Preparation Fee has a cost of $770.00 to $20,000. This amount may vary depending on the complexity of the Statement of Advice |
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| Additional Plan Preparation Fees |
The Plan Preparation Fee has a cost of $250.00 to $10,000. This amount may vary depending on the complexity of the Statement of Advice |
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| Implementation (fee for service) | If you elect to pay us a fee for service the following fees will apply. The fees will depend on the size of the investment portfolio and the complexity of the advice:
Fees may be paid directly by you via direct debit from your nominated bank account. Additional Investments to an Existing Product: The rate of initial upfront commission is between 0% and 5.365% and ongoing commission is between 0% and 0.66% of the value of your investments for as long as you hold the product unless a new product is added to your investments then the new investment commission structure applies. Commissions are collected through the product provider and are not a direct cost to you. |
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| Implementation & ongoing services (commission on life insurance products) | Unless you have agreed to a fee for service arrangement for insurance-related advice we will receive commission for our initial and ongoing services to you. Where we arrange a life insurance product for you, the relevant insurer will pay us an initial commission. The rate of commission is between 0% and 130% and is calculated as a percentage of the annual premium you pay. Annual commission will also be paid when you renew your policy each year. The rate of ongoing commission is between 0% and 33% of the annual premium. |
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| Ongoing fee for new service | If you elect to pay a fee for the ongoing review of your financial planning strategy, the ongoing service fee is based on the complexity of ongoing advice.
We will receive ongoing commission (as detailed above) for any life insurance products you have in addition to this fee. The ongoing service fees may be paid directly by you via direct debit from your nominated bank account. |
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| Ongoing fee for existing service | If you elect to pay a fee for the ongoing review of your financial planning strategy, the ongoing service fee is based on the complexity of ongoing advice.
We will receive ongoing commission (as detailed above) for any life insurance products you have in addition to this fee. The ongoing service fees may be paid directly by you via direct debit from your nominated bank account. |
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| Ongoing Advice Management Fee | Ellerfield Financial Planning charges an ongoing Management Fee of up to $450 per month in lieu of an hourly fee. This Ellerfield Management Fee can vary depending on different circumstances. |
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| Scheduled Portfolio Review | Every 8 months for Total Portfolio Values of greater than $150,000 Annual for Total Portfolio Values of less than $150,000 |
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| Ad hoc advice | Where you do not wish to participate in an ongoing service fee arrangement but require ongoing advice on an ad hoc basis, an hourly fee of between $250 and $350 may apply. |
All commissions and fees are inclusive of GST. Fees could be greater than those disclosed above in complex cases. In these instances, we will inform you of the exact fee payable promptly in writing.
Who is my adviser and what qualifications do you have?
Ralph Zamykal's Authorised Representative (AR) number is 242887. He has an Advanced Diploma of Financial Services (Financial Planning) and has been operation within the industry since 1990. Ralph Zamykal is a member of the Financial Planning Association, the Million Dollar Round Table (MDRT) and the Association of Financial Advisers. Ralph Zamykal is an Authorised Representative of GWM Adviser Services Limited.
Aaron Zamykal's Authorised Representative (AR) number is 242939. He has a Bachelor of International Business, Advanced Diploma of Financial Services (Financial Planning) and has been operating within the industry since 1998. Aaron Zamykal is a member of the Financial Planning Association. Aaron Zamykal is an Authorised Representative of GWM Adviser Services Limited.
David Weir Authorised Representative (AR) number is 33110. He has over 27 years experience in banking and finance with the last 17 years in management roles within the Commonwealth Bank Group. He believes in a professional, but caring approach to his clients and will always go that extra mile for them.
Avinash Ramchandani Authorised Representative (AR) number is 340085. He has Tertiary education at Griffith University where he completed his Bachelors and Masters degrees in Finance and Accounting. He is currently undertaking the Advanced Diploma of Financial Planning.
Sean Nigh Authorised Representative (AR) number is 383006. He commence study for a Bachelor of Business (Financial Planning) at the University of the Sunshine Coast.
If you do not obtain advice, you face the risk that the financial product(s) you select will not fully take into account your objectives, financial situation or needs.
How will I pay for the service?
You may pay us a fee. Alternatively, we may receive a payment called commission, which is paid to us by the financial product issuer(s).
Our fee and commission schedule is contained in Part 2.
If we give you personal financial advice we will give you a Statement of Advice containing details of our fees and any payments made to us by a financial product issuer(s).
What information should I provide to receive personalised service?
We will ask you to provide us with a list of your personal objectives, details of your current financial situation and other relevant information, so that we can offer you the most appropriate advice possible.
You have the right not to tell us, if you do not wish to. However, if you do not, the advice you receive may not be appropriate to your needs, objectives and financial situation.
You should read the warnings contained in the Statement of Advice carefully before making any decision relating to a financial product(s).
What information will you maintain in my file and can I examine my file?
We maintain a record of your personal profile including details of your objectives, financial situation and needs. We also maintain records of any recommendations made to you.
We are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. A copy of our Privacy Notification Statement is enclosed for your information. If you wish to examine your file please ask us.
Who can I complain to if I have a complaint about the advisory service?
If you are not satisfied with the service or advice provided to you, we would like you to tell us about your concerns.
We are happy to discuss any complaint in person or over the telephone. However, as investigation is usually required, and to ensure resolution in a timely manner, it is preferable for a complaint to be received in writing.
By doing this you will have time to think about the questions you would like answered and decide what you would like us to do as well as gather all the facts and documents that will assist in the investigation and resolution of the complaint.
If you have any complaints about the service provided to you, you should take the following steps.
1. Contact us and tell us about your complaint.
2. If we have not satisfactorily resolved your complaint within 3 days, please contact the Complaint Resolutions Manager on (02) 9957 8863 or put your complaint in writing and send it to:
Complaint Resolutions Manager, GWM Adviser Services Limited, PO Box 1086, North Sydney, NSW, 2059.
Please mark the envelope “Notice of Complaint”. We will resolve your complaint quickly and fairly.
3.If the complaint isn’t resolved to your satisfaction within 45 days, and you wish to proceed further, you may refer the matter to an independent complaints handling body. We are a member of the Financial Industry Complaints Service Limited (FICS). They can be contacted on 1300 780 808 or you can write to them at:
The Manager, Financial Industry Complaints Service Limited, PO Box 579, Collins Street West, Melbourne, VIC, 8007.
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