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What type of advice does Ellerfield provide?
Ellerfield is authorised by GWM Adviser Services Limited to provide financial advice in relation to:
- Wealth Accumulation;
- Wealth & Asset Protection;
- Retirement Planning;
- Estate Planning;
- Social Security;
- Debt Management;
and to provide advice and deal in the following financial products:
- Basic Deposit Products;
- Non-basic Deposit Products;
- Non-cash Payment Products;
- Derivatives;
- Government Debentures, Stocks or Bonds;
- Life Products – Investment Life Insurance Products (including funeral bonds, endowment policies, allocated pensions and annuities);
- Life Products – Life Risk Insurance Products (including term life, total and permanent disability, trauma and income protection);
- Managed Investments Schemes, including Investor Directed Portfolio Services (IDPS);
- Retirement Savings Account Products;
- Securities; and
- Superannuation.
If recommending an Investor Directed Portfolio Service or superannuation portfolio service (other than a self managed super fund or corporate super), your adviser is limited to the MLC Masterkey and Masterkey Custom range of investments.
Who is my adviser and what qualifications do you have?
Your Financial Adviser will either be Ralph Zamykal or Aaron Zamykal.
Ralph Zamykal's Authorised Representative (AR) number is 242887. He has an Advanced Diploma of Financial Services (Financial Planning) and has been operation within the industry since 1990. Ralph Zamykal is a member of the Financial Planning Association, the Million Dollar Round Table (MDRT) and the Association of Financial Advisers. Ralph Zamykal is an Authorised Representative of GWM Adviser Services Limited.
Aaron Zamykal's Authorised Representative (AR) number is 242939. He has a Bachelor of International Business, Advanced Diploma of Financial Services (Financial Planning) and has been operating within the industry since 1998. Aaron Zamykal is a member of the Financial Planning Association. Aaron Zamykal is an Authorised Representative of GWM Adviser Services Limited.
If you do not obtain advice, you face the risk that the financial product(s) you select will not fully take into account your objectives, financial situation or needs.
How will I pay for the service?
You may pay us a fee. Alternatively, we may receive a payment called commission, which is paid to us by the financial product issuer(s).
Our fee and commission schedule is contained in Part 2.
If we give you personal financial advice we will give you a Statement of Advice containing details of our fees and any payments made to us by a financial product issuer(s).
What information should I provide to receive personalised service?
We will ask you to provide us with a list of your personal objectives, details of your current financial situation and other relevant information, so that we can offer you the most appropriate advice possible.
You have the right not to tell us, if you do not wish to. However, if you do not, the advice you receive may not be appropriate to your needs, objectives and financial situation.
You should read the warnings contained in the Statement of Advice carefully before making any decision relating to a financial product(s).
What information will you maintain in my file and can I examine my file?
We maintain a record of your personal profile including details of your objectives, financial situation and needs. We also maintain records of any recommendations made to you.
We are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. A copy of our Privacy Notification Statement is enclosed for your information. If you wish to examine your file please ask us.
Who can I complain to if I have a complaint about the advisory service?
If you are not satisfied with the service or advice provided to you, we would like you to tell us about your concerns.
We are happy to discuss any complaint in person or over the telephone. However, as investigation is usually required, and to ensure resolution in a timely manner, it is preferable for a complaint to be received in writing.
By doing this you will have time to think about the questions you would like answered and decide what you would like us to do as well as gather all the facts and documents that will assist in the investigation and resolution of the complaint.
If you have any complaints about the service provided to you, you should take the following steps.
1.Contact us and tell us about your complaint.
2.If we have not satisfactorily resolved your complaint within 3 days, please contact the Complaint Resolutions Manager on (02) 9957 8863 or put your complaint in writing and send it to:
Complaint Resolutions Manager, GWM Adviser Services Limited, PO Box 1086, North Sydney, NSW, 2059.
Please mark the envelope “Notice of Complaint”. We will resolve your complaint quickly and fairly.
3.If the complaint isn’t resolved to your satisfaction within 45 days, and you wish to proceed further, you may refer the matter to an independent complaints handling body. We are a member of the Financial Industry Complaints Service Limited (FICS). They can be contacted on 1300 780 808, or you can write to them at:
The Manager, Financial Industry Complaints Service Limited, PO Box 579, Collins Street West, Melbourne, VIC, 8007.
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