MLC Financial Planning recognises that best practice in financial planning - our ultimate goal - as achievable by combining consistent quality advice with sound business principles and practices.

 

While it has been an integral part of our business to provide quality advice and service to our clients, up to now it has not been benchmarked to specific standards

 

Having a well-defined standard for “quality” enables us to constantly strive to improve our professional position in the financial services industry.

 

 

The Quality Advice Programme involves a defined set of standards for measuring and maintaining quality of advice, and provides an internal accreditation process for recognising those advisers who meet them.

 

In order to receive Quality Advice accreditation, all the advisers of Ellerfield were required to meet a number of essential criteria in relation to financial planning principles.

 

Once satisfied that the key criteria were being met, we assessed a number of examples of written advice prepared by the advisers of Ellerfield, against the Quality Advice standards, which were established after consideration of relevant benchmarks identified in the financial services industry.

 

Ongoing and regular assessment of the quality of advice provided to clients is also an important element of the Programme.